Help Desk Technician Tier I

NOVA Computer Solutions: A Place Where Career Aspirations Come True 

We’re looking for a dedicated, knowledgeable help desk technician tier I to join our team of growing information technology professionals. Are you great at what you do and looking for a place to live out your career aspirations? Well, you’ve come to the right place. 

Who are you? 

You’re a dedicated, knowledgeable help desk technician tier I who is capable of ensuring the timely and professional delivery of technical support while guaranteeing a complete, thorough resolution of each service request. You’re happy to work closely with our clients and our company leadership team to work within deadlines and maintain a high level of client service at all times. 

Responsibilities

The ideal candidate will be able to handle the following responsibilities as a help desk technician tier I: 

1. Resolving help desk issues involving hardware, software, and networking 
2. Working with senior team members to analyze and resolve problems
3. Completing projects, such as product demos, presentations, etc. 
4. Maintaining clear documentation for each support ticket
5. Providing technical assistance for internal staff and external clients
6. Working with vendor support as needed to escalate tickets
7. Providing monitoring, notifications, status updates, and more using various tools 
8. Bringing a positive attitude to every client interaction 

Qualifications 

The ideal candidate will have the following qualifications to help us serve our client base properly: 

1. Strong technical troubleshooting skills 
2. Communication skills – written and verbal
3. Team player attitude
4. Self-motivated to work alone or in a team 
5. Strong organizational skills 
6. Ability to research solutions to problems 
7. Desire to improve skills as needed
8. Ability to improvise when needed 

Although prior experience is an asset, it’s not necessary for the right candidate. We also consider certifications to be an asset, such as networking +, CompTIA, MCSA, and more. Please apply at info@novacomputersolutions.com.