The Technical Support Specialist is responsible for resolving issues related to hardware, software, and networking, as well as providing technical assistance to internal staff and external clients. Working with senior team members, they analyze and troubleshoot technical problems, while maintaining clear documentation for each support ticket. Additionally, the specialist participates in projects such as product demos and presentations, and collaborates with vendor support to escalate complex issues.
The IT Support Technician is responsible for providing technical support, quickly troubleshooting and investigating issues for clients. They manage the support ticket queue, ensuring service level agreements (SLAs) are met to maintain client satisfaction. Additionally, the technician handles hardware and software repairs, works as a liaison with third-party vendors, and installs hardware and software while monitoring backups to ensure the smooth operation of environments.
The Field Technician provides technical support to clients both remotely and on-site, providing effective solutions to IT problems. Configures, maintains and monitors network infrastructure and equipment, including servers, routers, firewalls and user devices, following performance and security best practices. Manages backup systems and disaster recovery plans.
Our team provides a thorough review of our clients’ business, analyzing it from all angles to get a complete picture before we develop a unique strategic technology plan. We apply our technology strategy overview process to identify technology and business risk on a continual basis so that nothing is overlooked. Based on the results, our skilled teams make strategic technology recommendations that are the best fit to move our clients’ business forward.
Our Purpose is delivering AMAZING client experiences to all of our clients!
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NOVA Computer Solutions has a proven track record of providing exceptional Dental IT services & clinical technology management for Dental offices across the United States.